Version: 8 Nov 2022

Technical Support

Service TypeNon-ProdProd
Incident response timeUp to 30 minUp to 15 min
24x7x365 monitoring and handling cluster incidentsNoYes
Technical advice on cluster architecture and applications during regular business hoursYes, billed separatelyYes, billed separately
Voice consultations with lead engineers during regular business hoursNoYes, billed separately
Dedicated technical contactNoYes
Delivery of the Service when Stakater does not have direct SSH access to the cluster. Direct SSH access means access via a public IP address or access via a site-to-site VPN.NoYes
Audit by the Information Security Service (ISS) involving conference calls with the Customer's ISS specialists, discussing the system design and practices used, and evaluating results of the audit conducted by the Customer's ISS.NoYes, up to 5 h